FAQs
Frequently Asked Questions.
High-Quality Fashion for Every Occasion
At Divasz, we believe in offering stylish, high-quality fashion that makes every woman feel empowered and beautiful. Explore our wide range of collections, crafted to meet your unique style and needs.
7 Days Return/ Refund
We offer a 7-day return policy for unused and unworn items that still have the tags attached. (With online refund for Online Payments and Store credit for COD Payments)
Security Payment
Shop confidently with Divasz. Our secure payment system guarantees that your personal and financial information is always protected, ensuring a safe shopping experience.
All packages are dispatched using reliable courier services. Once your package is shipped, you will receive tracking information via email or WhatsApp to monitor the progress of your delivery.
For stock items, delivery typically takes 2-4 business days after dispatch. Orders are processed the same business day if placed before 5:00 PM (ISD) from Monday to Saturday. Orders placed on Sundays or after 5:00 PM will be processed the next business day.
3. Returns, exchanges, and complaints
We offer a 7-day return policy for unused and unworn items with original tags. To process a return, you can contact us via WhatsApp or email with images of the product and packaging. For any complaints, please reach out to us at contact@divasz.com.
If there is a delay in delivery, you can cancel your order within one hour of placing it. Contact us via email or WhatsApp, and we will process the cancellation and refund within 10 business days.
Your invoice will be sent to the registered email address once your order is confirmed and shipped. The invoice will include all necessary details for your records.
While this question is unrelated to our services, free antivirus software can offer basic protection. However, for advanced security features, it’s often recommended to invest in premium options.
Orders are typically delivered within 2-4 business days for in-stock items. Special or bulk orders may take 5-7 business days, subject to availability.
Yes, you can return an item within 7 days if it is unused and has its original tags. Just contact us through WhatsApp or email, and we will arrange a free pickup from your location.